Return and Refund Policy

1. Return Eligibility Period

Customers may request a return or refund within 3 days (72 hours) of receiving their order.

Requests made after 3 days of delivery will not be eligible for a refund or exchange.

2. Eligible Cases for Return / Refund

We accept returns or refunds under the following conditions:

  • The product was damaged during delivery
  • You received the wrong product
  • The product was leaking or defective upon arrival

To qualify:

  • The issue must be reported within 72 hours
  • Clear photos or video evidence must be provided
  • The product must be unused and in original packaging

3. Non-Returnable Cases

Due to the personal nature of fragrances, we do not offer refunds or exchanges for:

  • Change of mind
  • Disliking the scent
  • Slight variation in fragrance perception
  • Used or partially used bottles
  • Requests made after 3 days of delivery

Perfumes are subjective products and scent perception varies from person to person.

4. Custom and Refill Orders

For refill services:

  • Customers must inspect the product at the time of delivery.
  • Once the product has been accepted, we cannot be held responsible for:
  1. Leakage after use
  2. Damage caused by mishandling
  3. Customer-supplied bottle defects

5. Refund Process

If your return is approved:

  • Refunds will be processed within 5–7 working days
  • Shipping charges are non-refundable (unless the mistake was ours)
  • Refunds will be sent via bank transfer / Easypaisa / JazzCash

6. How to Request a Return

To request a return:

  • Contact us within 72 hours of delivery
  • Provide:
  1. Order number
  2. Clear images/video of the issue
  3. Description of the problem